Save your money and go to another carpet store!! The owner is arrogant, rude and condescending. He cancelled on me twice and stated that he didn't need my business anyway when I became frustrated with him. In talking with other people, this seems to be a consistent issue where he lies to them as well and changes dates often. Most people have a job and other responsibilities. He has no respect for that and it shines through in terrible customer service. Go elsewhere or you to will be treated rudely and with no respect. Buyer beware of this man and his lack of respect for customers!!
Didn't seem interested in our business. We went elsewhere.
I just purchased an adjustable bed with a mattress I thought would serve me well. After a couple of nights, I realized I chose the wrong mattress. I stopped back in and Lisa showed me few others, made a new mattress selection. Their guys brought it out the next day for the exchange. I'm extremely happy with the bed, mattress, and most of all the service. I expected, and would have happily paid restocking. Dave said having a happy customer was their business. Mission accomplished. Thank you.
My experience with brough carpets was very professional. I recently bought a bed and some carpet for my home and it looks really nice now. The prices were really good and reasonable. The installers were very professional and my installation was done quickly. I love sleeping on my bed now it's very comfortable. Both Dave and Lisa have been very kind of very professional to me the whole time. If you need carpet, flooring, or beds they are the place to go. Everything they have is now on sale. They are just on M-24 just north of daly road. Im glad I chose there for my bed and carpet. Thank you Dave and Lisa for all your help.
Brough Carpets is a US Lodging based in Lapeer, Michigan. Brough Carpets is located at 2080 N Lapeer Rd, Lapeer, MI 48446, USA.
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