I recently took my daughter into the Lapeer Ulta Store and we were amazed by the wonderful customer service we received. From the moment we walked, we were greeted by smiling sales associates willing to help us with whatever we needed. While looking at make up and trying to decide what would be the best items to start building a make up collection, a manager named Brooke overheard us. Brooke stopped what she was doing and started asking us questions. We told her what we were looking for and she immediately took over, in a good way. She listened to what my daughter wanted/needed, showed what products would be best and why. What products to steer away from and why. She gave us both tips and tricks about application and people to follow on social media. I was so happy that she over heard us talking. Ulta gained 2 new customers today and when we go in we'll always seek out Brooke to help us with our shopping.
The salon is full of inexperienced lazy stylists. She spent more time looking for the right tools and only had a comb to brush out my hair, when she became frustrated with it, she used her fingers.. I went in for a simple retouch and my stylist spent more time talking with other employees about shades of lipstick then what I was trying to achieve with my color. While I was processing , she was nowhere to be found, leaving the station dirty with color stains. After returning from the shampoo bowl with a cape still covered in hair color, she proceeds to comb my hair out on top of the soiled cape. When I asked the stylist to cut my hair, she only cut the back, leaving my hair uneven and looking crazy. I left feeling humiliated and had to go elsewhere to have my hair "fixed". Do your research before going here, this the the worst Ulta salon I have been to.
Nice store overall, some of the employees seem slightly stuck up, but that happens in all places. One lady (I didn't get her name unfortunately) helped me pick out some amazing liquid lips that I absolutely LOVE!! she was very helpful and friendly!
Nice store. The women employees are a bit too peppy for my liking, but I guess some people are into that kind of thing.
I love Ulta, but the Lapeer location which is closer to my house is pathetic. The employees answer to every question is if its not out there we probably don't have any. Not to mention the little pow wows they have with each other talking personal stuff instead of asking if we needed help. Sorry I will drive the extra distance to your Port Huron location. Much better service and they care about making a sale.
Ulta Beauty is a US Hair Care Studio based in Lapeer, Michigan. Ulta Beauty is located at 1750 Demille Rd, Lapeer, MI 48446, USA.
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